AI answers do not name the company asked about
For typical buyer questions the IT or software company appears in only one answer in five (766 of 3,744).
Base: 3,744 AI answers
Data analysis · AI Blind Test B2B Tech 2026
We put the questions buyers use to find software and IT partners to five AI systems — about 100 software vendors, system integrators and IT service providers from the German-speaking market. Of all industries, the one that builds the technology rarely appears in the answers.
Key findings
Where does your segment stand?
Share of AI answers that name the company asked about
For typical buyer questions the IT or software company appears in only one answer in five (766 of 3,744).
Base: 3,744 AI answers
The company is missing and the AI names a competitor outright. That firm is then on the customer’s shortlist.
Base: 3,744 AI answers
It is usually not a corporation. For questions about system integrators it is 72%. Size alone does not decide.
Base: 5,814 competitor mentions
Abstract
Software and IT partners are increasingly shortlisted through AI assistants — long before a vendor is contacted. This analysis measures whether IT and software companies appear there. For each company we put eight buyer questions without the company name to ChatGPT, Claude, Gemini, Perplexity and Google AI Mode, all with web search, and evaluated the answers systematically: is the company named? Who is named instead? Which sources does the AI rely on?
The result: the company is named in only 20.5% of the 3,744 answers. Software vendors reach 32.6%, system integrators and IT service providers only 5.9% — 16 of 40 do not appear in a single answer. In 46.4% of answers the AI names a competitor instead, usually a mid-sized firm. And the company's own website is a source in only one answer in ten.
Results
766 of 3,744 answers. In four out of five answers the company does not appear — and no statistic tells it so.
Not in the market overview, not in the use case, not in the comparison. Among system integrators and IT service providers this applies to 16 of 40.
1,737 answers. For 84 of the 100 companies, the company is missing from most answers while competitors are named.
The AI cites the company’s website in only 365 answers. 26 companies are never cited with their own website — every second system integrator.
Where the company is named, its average position is 2.2; in 42.0% of those cases it takes first place. Questions about a concrete use case name the company less often (17%) than the market overview of its category (28%).
The five systems
The same 800 questions, five systems, all with web search. The differences between systems are small — the difference between segments is large.
| AI system | Software | System integrator / IT services | Security / cloud | total |
|---|---|---|---|---|
| ChatGPT | 28% | 5% | 25% | 18.4% |
| Claude | 38% | 5% | 30% | 23.3% |
| Gemini | 33% | 9% | — | 22.1% |
| Perplexity | 34% | 5% | 26% | 21.0% |
| Google AI Mode | 30% | 6% | 20% | 18.1% |
Share of answers naming the company asked about. Gemini answered only 17 times for security and cloud; that value is not reliable (—).
Comparison
To compare with the KI-Blindtest Mittelstand 2026, the IT figures are counted the same way: ChatGPT and Google only, per question. IT does worse — almost entirely because of system integrators and IT service providers.
| Metric | Mittelstand (449) | IT total (100) | Software (40) | Integrator/IT services (40) | Security/cloud (20) |
|---|---|---|---|---|---|
| Questions without a mention | 55% | 74% | 59% | 92% | 66% |
| Companies not named in any of the 8 questions | 13% | 30% | 10% | 58% | 15% |
| ChatGPT never names the company | 40% | 48% | 30% | 78% | 25% |
| Website never cited as a source | 39% | 40% | 25% | 65% | 20% |
Only partly comparable: in the Mittelstand study (June/July 2026) ChatGPT answered without web search and Google AI Overviews were measured; here all systems search the web and Google AI Mode was measured. The direction is robust; read the gap as an order of magnitude only.
Go to the AI Blind Test 2026 (Mittelstand) →Who gets recommended
Who the AI names instead of the company: share of competitors named, by size, based on 5,814 mentions. A corporation has more than 1,000 employees or belongs to a group.
Mid-sized firmsCorporations
Sources
Share of all 21,508 source citations from 3,499 answers with sources (6,446 different websites). Rounded.
Seven in ten sources are vendor websites — but only in one answer in ten is it the website of the company asked about. In 29% of answers with sources, the website of a named competitor serves as evidence, often its guide or best-of list. Comparison portals appear in at least one answer in three.
From the measurement
Snapshots from 5 November 2026. Company and competitor names are omitted for fairness.
System integrator · question from a head of IT
2 questions · 5 AI systems · 10 answers
In nine of ten answers the same mid-sized system integrator is recommended, the two best-known corporations together in three. All five systems cite a page of this integrator that answers exactly this question: target group, size, price per workstation, response time, region, questions and answers.
Software · question about GDPR-compliant email marketing software
1 question · 5 AI systems · 5 answers
All five answers pick up the data protection argument: server location, data processing agreement, double opt-in. And all five name the same vendor, which has its own concrete page on exactly this point. Several systems use exactly that page as evidence.
To take away
The four key charts as PNG (3,200 px wide) and as PDF for print — labelled in German. Free to use with the source line shown in each chart.
The test for your company
The same method, applied to your company: your eight buyer questions, the real AI answers, your competitors. Enter your domain.
Free · no registration for the check · results are not published.
Live webinar
On Tuesday, 24 November 2026, 11:00–12:00 CET, we present the study together with Norbert Schuster: how buying centres choose software and IT partners, and why AI writes the shortlist. For software vendors, system integrators and IT service providers. Held in German.
Norbert SchusterStrategy consultant, author & speaker · author of a Haufe standard work on digitalisation in marketing and sales
Recording and guide for everyone registered (in German)
Transparency
100 companies with 20 to 1,000 employees: 40 software vendors, 40 system integrators and IT service providers, 20 IT security and cloud providers. 91 are based in Germany, 6 in Switzerland, 3 in Austria.
From association, label and partner directories (for example "Software Made in Germany", the German IT SME association BITMi, the BSI list of qualified incident-response providers, TeleTrusT, eco, system-integrator partner networks) — deliberately not from comparison portals or AI answers. Excluded: subsidiaries of corporations, customers and prospects of CodaAI. Not a random sample.
Eight questions per company without the company name, phrased the way buyers ask: two on the market overview, four on the use case, two comparing competitors. Derived from each company's website and market and checked before measuring. 800 questions in total, in German.
ChatGPT, Claude, Gemini, Perplexity and Google AI Mode, all with web search, in German, model versions as of November 2026. One answer per question and system. Measured on 5 and 6 November 2026.
We recorded whether the company is named (including common short forms), in which position, which competitors from its peer set are named, which websites serve as sources and whether its own website is among them. Of 4,000 answers, 3,744 could be evaluated; the rest failed because one system intermittently did not respond.
The 420 most frequent source websites were classified individually, the rest extrapolated from a random sample of 200 citations. A corporation is a company with more than 1,000 employees or one that belongs to a group, based on public information.
Honesty before effect
An analysis is only as credible as the limits it names itself.
How to cite
The aggregated figures may be quoted freely with attribution — in articles, talks, books and presentations. Please always state the base (share of answers or number of companies) and note that this is not a random sample.
Each statement stands on its own and has its own link (symbol #).
In 79.5% of the 3,744 AI answers evaluated, the IT or software company asked about is not named; it is named in 20.5% (766 answers).
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 1
Software vendors are named in 32.6% of answers, IT security and cloud providers in 25.1%, system integrators and IT service providers in 5.9%.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 2
20 of the 100 companies are not named in a single answer — among system integrators and IT service providers, 16 of 40.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 3
In 46.4% of answers (1,737) the company is missing and the AI names at least one competitor instead.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 4
59% of the competitors named are mid-sized firms, not corporations (for questions about system integrators and IT service providers, 72%).
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 5
Only in 9.7% of answers (365) is the company's own website used as a source; 26 of the 100 companies are never cited with their own website.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 6
Around 70% of all source citations lead to vendor websites, around 13% to comparison portals and directories.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 7
No AI system is the exception: the mention rate per system lies between 18% and 23% of answers.
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/# Link to statement 8
APA (7th edition)
Parrizas, O. (2026). AI Blind Test B2B Tech 2026 [KI-Blindtest B2B-Tech 2026]: Analysis of 3,744 AI answers on 100 software vendors, system integrators and IT service providers (Version 1.0). CodaAI. https://www.codaai.ai/en/study-b2b-tech/
Harvard
Parrizas, O. (2026) AI Blind Test B2B Tech 2026: Analysis of 3,744 AI answers on 100 software vendors, system integrators and IT service providers. Version 1.0, data as of 5–6 November 2026. Gütersloh: CodaAI (AMP Beratung). Available at: https://www.codaai.ai/en/study-b2b-tech/
Short credit for articles and slides
Source: CodaAI, AI Blind Test B2B Tech 2026 (n = 100 companies, 3,744 AI answers, 5–6 November 2026), https://www.codaai.ai/en/study-b2b-tech/
BibTeX
@techreport{parrizas2026aiblindtestb2btech,
author = {Parrizas, Oliver},
title = {AI Blind Test B2B Tech 2026: Analysis of 3,744 AI answers on 100 software vendors, system integrators and IT service providers},
institution = {CodaAI (AMP Beratung)},
address = {G{\"u}tersloh},
year = {2026},
month = nov,
note = {Version 1.0, data as of 5–6 November 2026},
url = {https://www.codaai.ai/en/study-b2b-tech/}
} all aggregated values with unit — for checking and your own charts
the whole analysis as plain text, also for AI assistants
Questions on the method: hi@codaai.ai. Publisher details for reference lists: Facts about CodaAI.
No, and we do not claim it is. The 100 companies come from association, label and partner directories and have 20 to 1,000 employees. The results hold for these companies. The direction matches the KI-Blindtest Mittelstand 2026 with 449 companies.
Because that is how buyers use them: ChatGPT, Claude, Gemini, Perplexity and Google AI Mode usually search the web before answering purchase questions. This also shows which sources the systems rely on.
The data shows a correlation: their websites are a source in only 3% of answers, compared with 15% for software vendors. Where an integrator has a page that answers the concrete customer question, it gets recommended — even against corporations. The measurement does not prove a cause in the strict sense.
No. Only aggregated figures are published. Individual results are company-specific and go only to the company concerned if it asks for an analysis.
Yes. Using the same method we create an analysis for your company — with your buyer questions, the real AI answers and the competitors named instead of you. Enter your domain on this page.
No sales pitch: we show you whether AI puts your company on the shortlist — and the two or three levers that work fastest for you.
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